The following terms and conditions apply to all orders
and transactions conducted on the www.dealz2u.co.uk
website.This site is owned by www.hotpicksdirect.co.uk Please read them
carefully. We will ask you to read and accept these terms each time you place
an order with us. We will treat each order you place as an offer by you to
purchase the goods subject to these terms and conditions. We may amend these
terms and conditions at any time. They do not affect your statutory rights.
Input errors may be corrected up to the point where
you submit your order to us, the point at which you click the confirm order
Your order will be acknowledged by way of an eMail, in
which you will receive an order reference and details of the product(s) which
you have ordered. This is simply an acknowledgement of your order.
Once your payment authorisation has been received by
us, a further eMail will be sent confirming delivery dates. The dispatch of
this eMail is the point at which a legally binding contract will be formed
We may decline your order, if so we will inform you.
External credit reference agencies may be contacted
with regard to your offer. Your details may be passed to them prior to any
order being accepted.
Accuracy of Information
It is the intention of Dealz2U to provide
accurate and up to date information regarding our products and services.
However, it is not possible to guarantee total accuracy or total reliability of
information contained within its pages at all times therefore all actions taken
by the user of the website are the responsibility of the individual.
All product related information such as images,
product specifications and other information published on our site have been
gathered from authorised manufacturer, retail and supplier sources as well as
from publications and other public-domain areas.
In the event of inaccurate information being displayed
due to typographical error or inaccurate pricing information from our suppliers
we shall reserve the right to cancel or refuse any orders stating an incorrect
price regardless of whether or not the order has been confirmed. If your credit
or debit card has already been charged when the error is discovered then a
credit will be issued for the amount of the incorrect price plus any services
For clarification or confirmation of accuracy for any
particular item, please email us on email@example.com
Prices and Payment
All prices listed on Dealz2U are displayed in UK
pounds sterling and Euro. YOU WILL BE BILLED FROM WWW.HOTPICKSDIRECT.CO.UK
Your order will be available to view and amend
before you submit to us. The total cost will include the product or products
selected, any additional services you have requested (e.g. installation,
extended warranty etc) and any exceptional delivery surcharges.
We accept payment from major credit cards, Debit Cards
and by Bank Transfer..
Products can usually be delivered free of charge for
some items and others will be charged at courier rates.
Restrictions and/or surcharges may apply to
certain combinations of products and locations.
The majority of products will normally be
delivered direct from stock upon clearance of payment. Major domestic
appliances such as washing machines, fridge freezers and beds will usually be
delivered direct from the manufacturers using their nominated logistics
companies, delivery times may vary. Please contact us for more
While we will endeavour to maintain these estimated
lead times, all items are subject to availability and therefore there may be
occasions when delivery times are outside our direct control. Any dates
specified for deliveries are approximate and we shall not be held liable for
any losses, costs, damages or expenses incurred by you due to any delay for
delivery of the goods.
We will notify you of any item you have ordered which
is out of stock and endeavour to provide an estimated lead-time for this item.
You have the right to cancel any order where the item requested is out of stock
beyond the normal delivery lead times.
Once the goods have been delivered, you are
responsible for them. We will only deliver to the address provided by you on
the order and goods will not be left without a signature. It is your
responsibility to check the goods are complete and free from damage before you
sign to accept them. It is advisable to open them carefully and retain the box
and packaging undamaged in case you wish to return the item. Goods cannot be
returned without being in their original box and packaging. (See Cancellations
and Returns section).
Once you have accepted the goods with your
signature, Dealz2U will not accept any liability for damages, scratches,
dents, marks or any missing accessories or parts. Any damages, shortages or
incorrect items delivered must be noted on the delivery consignment note at the
time of delivery.
All risk associated with the product becomes
yours after receipted delivery.
Notification of claims
If the goods delivered have
been noted on the delivery consignment note as being either damaged, as a
shortage or as being the incorrect item then you must inform us, in writing,
within 7 days of delivery. You can report this by e-mailing us on firstname.lastname@example.org
In the case of goods that have not arrived on the specified date you must
inform us of this within 7 days of the agreed delivery date. Any failure to
report an item or items lost in transit within the 7 days will not be the
responsibility of Dealz2U and no liability will be accepted.
Any claims in respect to damage of property caused in the fulfilment of
delivery should be directed to the relevant transport agency appointed to
Goods that are returned under these circumstances that
are later found to be perfect and in full working order will be returned to you
and an admin fee of 20% of the purchase price plus the cost of carriage will be
charged to your credit card account.
Once the goods have been dispatched delivery should be
tracked by contacting the logistics company responsible for your products
delivery. Contact details of the logistics company are advised to you in the
order confirmation eMail.
All products carry a minimum of one year or 12 months
warranty to cover failure of the product through normal domestic use. The
warranty does not cover faults caused by customer misuse, neglect and accident.
Foreign objects found as the cause of a fault such as coins, wires or similar
items will deem the claim for the fault to be invalid. Items with cosmetic
damage are also not covered within the rules of the warranty from the
Some products may carry a longer warranty than the
standard one year or 12 month warranty supplied with all products. We will
endeavour to inform you of this on the site or at the time of purchase.
Extended warranties are available to purchase on most
products listed on the website. You will be automatically offered this with all
Cancellations and returns
Cancellation of orders and return of goods will fall
into one of the following two categories:
fault return – unwanted goods
return – Dead on arrival
No fault return
You reserve the right to cancel your order either
before delivery or up to 7 days after the delivery date and receive a full
credit or refund less any applicable return delivery charges.
The goods must be unused and be in their
original box and packaging (See delivery section above) including all related
accessories, parts and instructions. Any ‘free gifts’ associated with this
product must also be returned under the same guidelines.
You must notify us in writing within 7 days of
delivery of your intention to cancel. All costs of returning the goods are your
responsibility and we must receive these goods within 14 days of your written
intention to cancel.
Any goods received damaged or incomplete will be
returned to you at your cost.
These products are best described as ‘dead on
arrival’. A product is deemed to be ‘dead on arrival’ if on first removal from
its box and packaging it displays a hardware failure preventing the product
from basic operation.
You must report this fault in writing to us within 7
days from the delivery date.
You have a right to cancel your order for any
item purchased through our website with or without reason within 24 hours of
placing your order. After this 24 hour period your items will be dispatched and
sent to you.
We are unable to refund, replace or have the following
type of items returned to us; any perishable goods, unsealed software or item
personalised or made to your specification.
Dealz2U are not liable for any postage costs incurred when returning goods
unless previously agreed with our Customer Services Team.
Items must be returned to Dealz2U .Please fill out the RETURNS FORM,
which can be found on the shipping and returns page of our website.
This form must be copied into WORD and sent as
an attachment in an email to email@example.com. The email must be titled RETURNS . We may ask you to return the item via
the post office or we can also arrange a pick up by Parcel Force for bigger and
heavier items. When returning items please make sure your returned parcel
contains you full name, order number, address and contact information so we can
deal with your return efficiently.
You will also need to wait for the Returns Team
to get in touch with you before sending any returns to us. They will provide
you with Full Instructions
It can take between 3 -5 days for a response so please
be patient. Our customer services advisers will contact you and advise you on
the best course of action relating to your query.
Availability of Goods
All goods and services are subject to availability.
Goods and services may be withdrawn at any time without prior notice. If you
have ordered goods which subsequently become unavailable then your order will
be cancelled and your payment refunded.
We will not be liable for any loss on your part
arising from our inability to supply any goods or services.
Dealz2U own this website, its contents, names,
trademarks, copyrights, intellectual property and all other facets of it.
Reproduction of any aspect of this website may only be
done for personal private use. No company or commercial organisation may
reproduce any aspect of this website without express written permission
of Dealz2U . You may not link to or prevent any other persons
enjoyment of this website without express written permission of Dealz2U
Title to the goods will be yours once we have received
payment for the goods.
These terms and conditions are subject to change at
any point in time. We reserve the right to enforce any or all parts of these
terms and conditions. Failure to enforce any part of these terms and conditions
does not remove our right to enforce any other part of them.
IF YOU HAVE SIGNED FOR THE GOODS AS OK , BUT
HAVE OPENED THE PARCEL AND FOUND IT TO BE DAMAGED YOU MUST NOTIFY US WITHIN 6
HOURS. If not your claim may be rejected.
IDEALLY ALL GOODS SHOULD BE CHECKED AND THEN
SIGNED FOR. IF AN ITEM IS DAMAGED IT SHOULD BE SIGNED FOR AS DAMAGED and either
refused or returned
We can replace or refund genuinely faulty items,
providing the fault is not a result of misuse. If the item is faulty due to
misuse (this includes Electric Scooter and all RC Products) then we will not be
able to replace or refund the item.
If it is deemed that your faulty item has become so through misuse then we will
return the misused item to you with an extra administration and shipping costs
of £8.99. We will keep hold of the product for a maximum 28 days if you do not
accept it back, after which we will dispose of if.
If you deem your item to be faulty then please contact our customer services
advisers using the form below who will arrange for you to return the faulty
item for our inspection. On agreement from Customer Services we will pay for
any reasonable return postage costs as long as pre agreed by customer services.
If you return the item without a pre-agreed postage return rebate then you may
be liable for the whole postage charge.
IMPORTANT : All items that are damaged upon receipt
must be signed for as 'DAMAGED' on the couriers signature form. We can only get
our money back from couriers if this is signed for as damaged if the item is
delivered damaged. We advise all customers to check contents immediately upon
receipt and sign for the item DAMAGED if it is indeed damaged.
Dealz2U will only credit those customers
that are looking for refunds or replacements if items that are received damaged
are signed for as damaged.
Wrong Items Sent
If the wrong item is sent to you by a direct fault of our own or third party
suppliers then please inform us.
We will happily refund or replace any wrong items sent to you.
Good(s) not arrived
If the goods you ordered have not been delivered and were purchased over 28
days ago then we will not refund or replace these items. We will not issue a
refund or credit note for missing/lost items purchased over 28 days ago.
If you do not receive your items then we reserve the right to ask you to wait
15 working days before we can re-dispatch the item. We will not refund missing
items, only re-dispatch and you must wait the 15 working day period to make
sure that the item does not arrive through the postal / delivery system.
We reserve the right to charge a redelivery fee for items that were not
collected or if a re-delivery is not arrange by you on receipt of a card from
the Courier or Royal Mail.
If your item has not arrived and the 15 working day period has passed you must
contact us and our customer services advisers will advise on how we will
re-dispatch your item and complete the necessary claim forms.
Vouchers and Discounts Dealz2U allows the redemption of a
single voucher, credit note or discount code per customer order. Vouchers, credit
notes and discounts cannot be stacked or added in multiples against a single
Rejection of Electronic Payment Instructions
We reserve the right, in our sole discretion, not to accept or place an
Electronic Payment Instruction: if we consider it appropriate to first obtain
further information, confirmation or instructions from you or if we are unable
to obtain authorisation for your debit card or credit card, for payment of all
or any part of the amount instructed; or where we or our agents are prevented
due to a Service Disruption Event from transmitting or otherwise administering
the Electronic Payment Instruction; or where we have reason to believe the
Electronic Payment Instruction was not received from you or is for an illegal
or unauthorised transaction.
Once made by you, an Electronic Payment Instruction is irrevocable. It is your
responsibility to ensure all transaction details are correct before sending an
Electronic Payment Instruction. Immediately before transmission of an
Electronic Payment Instruction, you will be presented with the details for
confirmation and at that point will have the opportunity to cancel the
instruction. When we have received your Electronic Payment Instruction, we will
send you a Confirmation. Once a Confirmation has been received, you will not be
able to change or withdraw the Electronic Payment Instruction. You should not
assume your Electronic Payment Instruction has been received and accepted until
you receive a Confirmation. Dealz2U will issue a reference number
for every Electronic Payment Instruction and you will need to quote this number
for any queries you may have in connection with an Electronic Payment
By agreeing to these terms and conditions, you give Dealz2U ,
the right to contact you via email in order to provide important updates
pertaining your usage of www.dealz2u.co.uk Dealz2U will give regular updates via email for Orders,
Enhancements to the Dealz2U and Services, Promotions and Offers, and
Support Requests. Dealz2U reserve the right to contact customers via
email, to offer support, for orders that have been unsuccessful, and to allow
the customer to complete the order using a different method. Dealz2U comply
with the Privacy and Electronic Communications Regulations when communicating
using electronic mail.
You acknowledge that communication by Internet e-mail is unavoidably insecure
in limited circumstances. By using the www.dealz2u.co.uk Service, you
accept the risk of e-mail between Dealz2U and you being intercepted
by unauthorized third parties. Dealz2U shall not be liable to you for
any loss, expense or damage incurred or suffered by you in connection with such
Third Party Email Address
If an e-mail sent by us to you is being sent to you via a computer network
operated by or on behalf of your employer, educational establishment or other
third party, you warrant that you are entitled and you consent to receive such
e-mail communications at that e-mail address. You also agree that we may
refrain from sending you any e-mails to such address without notifying you,
even if you have subscribed to receive them, if we receive a request from your
employer, educational establishment or other third party or your Internet
service provider to stop sending e-mails to that address.
Customer Service and Support
The customer is able to seek advice and support from the Dealz2U Customer
Care team through their My Account area. Specific customer service enquiries
will be dealt with in normal office hours,9.00am to 5.00pm Monday to
If you are not satisfied with the service provided by Dealz2U your
complaint should be addressed to Customer Care Co-ordinator, Any complaint will
be investigated and you will receive a response within 5 working days of
If you still feel that your complaint has not been fully resolved, you can
write to the Customer Care Manager at the above address, from whom you will
receive a response within 15 working days from receipt.
governs your visit to this site, in order to understand our practices. Please
note your statutory rights are not affected.